In the event that you are unhappy with any area of our service, please let us know so we can take the necessary steps to resolve any problems. We value all feedback and are constantly looking to improve the service that we provide for our members.
You can contact us with any comments/complaints by emailing firstname.lastname@example.org. If you wish to make a complaint, please let us know what you are unhappy with, along with any suggestions to help resolve the issue. Although we do our best to resolve all problems, it might not always be possible.
We believe that it is important to review complaints on a case by case basis. It is our responsibility to handle all complaints in a fair and timely manner to ensure that our service is at a high standard and to maintain good relationships with our members.
The following is our complaint procedure:
- Send us the details of your complaint and any suggestions of the solution you would like to see.
- We will make every effort to find a solution within three working days, if this is not possible, we will get it thoroughly reviewed by a manager.
- Within 7 working days, we will provide you with a final response. There may be exceptions, in which case we will keep you informed and try to reach a settlement within 14 working days.
- We will send you a final email with a summary of our findings and any measures made (if any) once we have finalised your complaint.
Financial Ombudsman Service Contact Details:
Address: The Financial Ombudsman Service, Exchange Tower, London E14 9SR
Tel: 0800 023 4567 (free for most people ringing from a fixed line) or 0300 123 9123 (cheaper for those calling using a mobile) or 44 20 7964 0500 (if calling from abroad)