If you believe your card was used without your authorisation to make a donation, please provide us with proof of the donation amount and the transaction name from your bank account. Donations made via Give as you Live Donate show as ‘GiveasyouLive Donate’ on your statement.
Once this has been provided, we will process a refund for the donation. This can take up to 10 days to appear in your bank, depending on your provider. Please also contact your card provider to report the fraudulent donation.